Illustration of a UX researcher analyzing user data and collaborating on digital product strategy, usability testing, and customer experience optimization for businesses in Brussels.
Illustration of a UX researcher analyzing user data and collaborating on digital product strategy, usability testing, and customer experience optimization for businesses in Brussels.

Strategic UX Research Agency • Belgium & Remote

B2B UX Research
& Usability Testing
Services

We help B2B brands uncover user needs, validate product decisions, and improve digital experiences through strategic UX research and usability testing.

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Research at any stage

Research can be performed at any point during your project. From the ideation phase to an already released product.

Ideation
Legacy
Concept
MVP
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Any digital interface

We can evaluate your product on any type of screen: websites, mobile apps, video games, advertising campaigns…

Websites
SaaS
Mobile Apps
VR/AR

Our Core Methodologies

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Usability Testing

Observe real users interacting with your product to identify friction points and opportunities.

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Guerilla Testing

Fast, agile testing in real-world environments for rapid
validation and quick wins.

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User Interviews

In-depth qualitative conversations to uncover deep-seated needs,
motivations, and pain points.

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UX Audit

Expert heuristic evaluation of your existing platform based on established UX principles.

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Eye-Tracking

Biometric data to visualize where users look and what they ignore in real-time sessions..

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Quantitative Survey

Validate qualitative findings at scale with statistically significant user data.


Additional Research Capabilities

Competitive Analysis

Card Sorting

Field Study

Diary study

Strategic Research Flow

At which stage is your product currently?

Phase 01

User Interviews

you are looking for ideas for a new product or features.
→ We help you to find the right opportunities to shape your product accordingly.

Ideation

you have an idea and want to transform it into a concept
→ We evaluate it with your target audience to see if you have a market fit.

Concept

Phase 02

Usability Testing

Phase 03

User interviews &
Usibilty study

Design &
development

you are turning your concept into something real
→ We evaluate it with your target audience in order to adapt it before release.

UX Audit, Analytics Integration

Phase 04

Existing
product

your product is already online
→ We evaluate it with your target audience and define priorities for improvement.

Remy, CEO of DUX Agency, presenting UX research and product strategy insights to an audience during a professional workshop and digital experience training session

Why DUX?

Our experts will perform research, reporting and presentation in your preferred language (EN, NL, FR and more).

Multilingual Research

The timeframe of our intervention is adaptive to the pace of your
roadmap (sprints, specific release date…)

At the pace of your project

Senior Experts Only

Your project will be handled by our UX experts, each with at least 10+ years of experience.

During the collaboration, our specialists will guide you into our methods and improve your team’s knowledge.

Providing support & education

Let's discuss your research needs

We are ready to dive into your product and uncover the insights that drive growth.

DUX Academy

Learn the Methodologies

Story Mapping Workshop

Define your roadmap, clarify user stories, align with your colleague, co-create your next feature. Our workshops are interactive sessions dedicated to your team and product

Trainings @ DUX academy

At DUX academy, experts with 15 years of experience in their dedicated topic will share with you their passion and knowledge.ers and designers.